MULTICHANNEL AI CHATBOTOMNI-CHANNEL ENGAGEMENT
// PROJECT OVERVIEW
A unified AI chatbot deployed across website, phone, Facebook, and Instagram for a service business. The bot handles customer FAQs, schedules appointments directly into the business calendar, captures and qualifies leads, and even screens job applicants with relevant questions. On social media, it automatically responds to comments and messages, ensuring no customer inquiry goes unanswered. Built using ChatGPT for natural conversations and Make.com for workflow orchestration, with all data syncing to the business CRM.
// KEY FEATURES
Single AI brain across website, phone, and social media
Automated appointment scheduling and lead qualification
Job applicant screening with relevant questions
Real time CRM sync for all customer interactions
// METRICS
// TECH STACK
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